1. Introduction

At WHOLESALEBD, we are committed to providing exceptional customer support to ensure a seamless shopping experience for our customers. This policy outlines our support guidelines, response times, warranty policies, and return/exchange terms.

2. Customer Support Channels

We offer multiple channels for customer support to make it easy for you to reach us:

• Email Support: info@WHOLESALEBD

• Live Chat: Available on our website from 9:00 AM to 9:00 PM (GMT+6)

• Phone Support: 01755009311

• Social Media: Facebook, Instagram, WhatsApp

3. Response Time

Our customer service team is dedicated to responding to all inquiries as quickly as possible.

• Email Inquiries: Responded to within 24 hours.

• Live Chat Support: Immediate response during business hours.

• Phone Support: Calls are attended to instantly or returned within 2 hours.

• Social Media Queries: Responded to within 12 hours.

4. Warranty & Repairs Policy

We ensure that our products meet high-quality standards. If you experience any defects or issues, our warranty policy covers the following:

• Warranty Duration: Varies by product, typically 6-12 months.

• Coverage: Manufacturing defects, software issues, and product malfunctions.

• Exclusions: Physical damage, water damage, and unauthorized repairs.

• Claim Process: Customers must provide proof of purchase and detailed issue descriptions.

• Repair or Replacement: Based on the evaluation, we will either repair or replace the product.

5. Return & Exchange Policy

We strive for 100% customer satisfaction. If you're unsatisfied with your purchase, we offer the following return and exchange options:

• Return Period: Items can be returned within 7 days of purchase.

• Eligibility: Products must be unused, with original packaging and receipt.

• Refund Method: Refunds will be processed via the original payment method within 7-10 business days.

• Exchange Option: Customers can exchange products within 7 days, subject to availability.

• Non-Returnable Items: Customized items, digital products, and clearance sales.

6. Seller Policy Pages

If you are a seller on our platform, you must adhere to the following policies:

• Product Quality Standards: Sellers must provide genuine, high-quality products.

• Shipping Timelines: Orders must be shipped within the agreed timeline.

• Return Handling: Sellers are responsible for managing returns within the policy terms.

• Dispute Resolution: Any issues with buyers should be resolved professionally through our support system.

• Prohibited Items: Sellers must not list restricted, counterfeit, or illegal products.

7. Contact Us

For any additional questions or concerns, feel free to reach out:

• Email: info@WHOLESALEBD

• Phone: 01755009311

• Live Chat: Available on our website

• Address: Motaleb Plaza, 4th Floor, Shop No-438, Dhaka, Dhaka, Bangladesh

Thank you for choosing WHOLESALEBD. We are here to assist you!