WHOLSALEBD Return Policy

At WHOLSALEBD, we strive to ensure a seamless shopping experience for both buyers and sellers. Our return policy is designed to protect our customers and maintain trust in our platform. Please read the details carefully before making a purchase.

1. Eligibility for Returns

Buyers can request a return if the following conditions are met:
✅ The product is damaged, defective, or not as described.
✅ The return request is placed within 7 days of delivery.
✅ The item is unused, in its original packaging, with all tags and accessories.
✅ For electronic items, the warranty conditions must be checked before return approval.

2. Non-Returnable Items

The following items are not eligible for return:
❌ Perishable goods (food, beverages, etc.)
❌ Intimate or personal care items (e.g., undergarments, cosmetics, hygiene products)
❌ Customized or personalized items
❌ Software, downloadable products, and gift cards
❌ Items damaged due to misuse or mishandling

3. Return Process

Step 1: Submit a Return Request

• Log in to your WHOLSALEBD account.
• Navigate to "My Orders" and select the item to return.
• Provide valid reasons and attach photos (if applicable).
• Our team will review the request within 24-48 hours.

Step 2: Return the Product

• If approved, you will receive return instructions.
• Pack the item securely and send it via a trusted courier service.
• Shipping fees for returns will be covered by the seller if the issue is valid.

Step 3: Refund/Exchange

• Once we receive and inspect the item, you will get:
  ✅ Refund to your original payment method (processing time: 5-7 business days)
  ✅ Exchange or replacement (subject to stock availability)

4. Refund Methods

? Bkash/Nagad/Rocket – 3-5 business days
? Bank Transfer – 5-7 business days
? Store Credit – Instant

For any questions, feel free to contact our Customer Support Team at support@wholesalebd.com.